Shipping & Delivery

When can I expect to receive my order?

Our items are made to order by hand and can take up to 7 business days to assemble and ship.  Customers who selected "Free Standard Shipping" should expect to receive their orders between 8-12 business days from the date of purchase.  

Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page. 

Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

Does Free Shipping apply to all orders?

Free shipping only applies to orders shipped within the contiguous United States.

Do you ship internationally?

First Wall Art.com ships internationally!  Shipping prices may vary based on size and location.  You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout.  Taxes and duties do not apply.

Do you ship to U.S. military bases?

We are more than happy to ship items to military service members.  Please know, that shipping fees are applicable towards orders shipped to overseas military bases.

Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.

I received my tracking details, but it doesn’t show any movement, what should I do?

If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at support@firstwallart.com for further assistance.

What should I do if the tracking website states my package was delivered, but I never received it?

We are so sorry for the trouble!

We always recommend checking around your property or with neighbors to ensure your package was not misplaced.  If after checking in you were unable to recover your packages, please contact us at support@firstwallart.com 

Which does shipping carriers First Wall Art use?

Order shipped within the United States are shipped through UPS.  International orders are shipped by DHL Worldwide.