Returns & Exchanges

First Wall Art offers a 100% Love Guarantee!

You will LOVE your art, or we will take it back! We are happy to accept return or exchange requests for any reason in the first 60 days of purchase!

If you would like to return or exchange your order or if there is an issue with the print you received, please email us at support@firstwallart.com order number and the product you would like to return or exchange to receive a free return shipping label.  

We will process your refund or exchange order once your return has been received.  

Do I qualify for free return shipping?

Free return shipping is only eligible for orders shipped within the 48 Contiguous United States and excludes Oversized Prints.

Oversized Prints Free Return Exclusions

The following sizes are not eligible for free return shipping:

One piece

37x37 (Framed only), 48x48, 60x40, 72x24

Two-piece

120x40

Three piece

90x60

Can I still be issued a return label for my oversized print?

Customers who purchased oversized prints shipped within the 48 Contiguous United States will be issued a return shipping label, but please note, refunds will be assessed a 30% processing fee.

For orders shipped outside the 48 Contiguous United States will not be eligible for any return shipping labels.

We will gladly accept your return, but oversized prints do not qualify for free returns and are the responsibility of the customer.

What is your cancellation policy?

You can request to cancel your order at any time before your order has shipped.

When will I be refunded for my return?

Your refund will be processed once your return has been received.

My order was damaged in transit!

No worries. See our section for instructions on handling shipping and order issues.